Mr. Packet (the owner) is a top notch individual. I have also had the pleasure of meeting the extremely knowledgeable company technician (his son)
I have been in retail for 20 years and in those twenty years I've never done business with anyone that did a better job with service after the sale, and follow up in general. He'll be there to shake your hand at the time of the sale, and be the last to shake your hand when the job is done.
You may need an ashtray for the boys, but I couldn't have been happier to see the same crew show up to replace my second, basement unit a year after they had done my main unit.